Verizon is chalking up last night’s 2½-hour outage of 911 calls in Baltimore to equipment that mistakenly directed the emergency calls to an empty back-up call center.
The outage started at 7:47 p.m. and lasted to about 10:15 p.m.
During that period, callers to 911 heard a recorded message telling them that “all operators are busy. Your call will be answered in turn. . .”
Police Commissioner Kevin Davis said the city literally ducked the bullet.
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