City Workers Are Facing Missed Paychecks After a Switch to New HR Software

As 2021 began, reports of payroll issues began surfacing among Baltimore city government. City workers from contact tracers to police officers said they weren’t being paid. Firefighters described issues with health insurance.

The varied issues can be traced back to the city government’s switch to a new software system, called Workday, which was implemented at the end of 2020. This year’s introduction of the software, which is designed to centralize human resources and finance tools, is a move toward modern tools where elected leaders have routinely lamented its outdated technology.

But this week, a coalition of Baltimore city public employee unions sent a letter to city officials claiming a breach of union contracts as a result of the problems. They listed significant grievances with the implementation of Workday, including widespread pay inaccuracies, issues with direct deposit and retirees being unable to receive healthcare benefits.

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