The worst thing about the recent expose of deep dysfunction within Baltimore’s Department of Public Works is that it’s hardly surprising.
The joint city-county Office of the Inspector General report on DPW quantifies and confirms what residents have been saying for years: our water metering and billing system is not working.
The report showed millions of dollars wasted in contracts and consultant fees, thousands of unresolved customer service complaints and an estimated $26 million in yearly lost revenues from malfunctioning “smart” meters.
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