At office space in Linthicum Heights accented by bright colors and plentiful common spaces, T. Rowe Price is looking to create digital connections for clients. At the office, called the Client Experience & Delivery Transformation Lab, a team of 120 people developers, designers and data scientists are working in teams on “client journeys,” or the interfaces and experiences through which clients interact with the company.
With the presence in Baltimore, T. Rowe Price is also looking to connect in person with the community locally. Rajesh Eshwar, who heads the Lab, spoke at the September edition of the Waterfront Tech Series. Earlier this year, designers got involved helping nonprofits at MICA’s Grassroots DesignFest, which was sponsored by the T. Rowe Price Foundation.
The company is also hosting events inside its space. In September, the company hosted entrepreneurs and technologists from the Baltimore area, in which team members demonstrated how they use design and development practices intended to operate like a startup. This week, on October 2, the firm will play host to a forum titled The State of CX in Maryland organized by the Baltimore Network of the Customer Experience Professional Association.
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