I just received an email asking me to rate my recent experience–July 13-15, 2018–on a scale from terrible to great. As there is no option that adequately describes my experience, please bear with me while I explain.
The story starts one year ago, when I threw a surprise birthday party for my boyfriend in Brooklyn in a building that, once all the guests had arrived, turned out to be nonexistent. I live in Baltimore and many of the 25 guests came from out of town, so perhaps you can imagine how devastating it was that the event space I had booked for $800 simply was not there, nor was there an answer at the phone number, nor could Airbnb provide any suitable alternative venue. (Further appalling details in attached copy of previous letter.)
The upshot of this disaster was many apologies from your company and a gift certificate for $500. Fortunately, I was not charged for the nonexistent space. I felt some trepidation about using the gift certificate, but as it neared its expiration date, I decided to give it a whirl. My boyfriend and I–he in New York City, I in Baltimore–booked a “meet in the middle” getaway weekend in Atlantic City, New Jersey. This time, I chose a host with 27 5-star reviews. What could go wrong?
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