Bring Your Teams and Customers Together on the #1 Business Communications Platform

It’s been over a year since Mitel announced its partnership with RingCentral. New CTS customers and many of our existing MiCloud Connect customers have been migrating to RingCentral’s popular MVP (Message, Video, Phone) service. MVP is in demand for good reason…

With integrated instant messaging, video conferencing, and cloud PBX, RingCentral MVP offers:

• Enterprise-grade security with a 99.999% uptime SLA
• 250+ out-of-the-box integrations with business apps and open APIs
• Simple and centralized web-based user and system administration
• Advanced analytics and insights
• Access from anywhere on your device of choice—desktop, tablet, or mobile

Message

• Message colleagues and clients from your PC or mobile device.
• Set a custom status to indicate your availability.
• Create teams around projects, specific topics, and departments.
• Assign tasks to individuals or project teams.
• Share links and files with no size or storage limits.

Video

• Join meetings easily—no downloads or plugins needed.
• Enjoy HD audio and video, and screen share with up to 200 participants.
• Easily schedule meetings with calendar integrations with Office 365 and Google Calendar.
• Switch a live meeting between devices with one click.
• Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings, and background noise reduction technology for a great participant experience.

Phone

• Use one business phone number for calling, business SMS, MMS, and fax, so your personal number stays private.
• Customize settings such as business hours and greetings, and route incoming calls to specific departments with a multi-level auto attendant.
• Manage active calls efficiently with advanced call controls to transfer, record, flip, or park the call.
• Flip live calls between your desktop and cell or switch to video in 1- click.

Integrations

• Bring advanced communications functions into the productivity apps you use every day like Microsoft and Google.
• Automate your sales cycle and enhance delivery and customer support with integrations with Salesforce, Zendesk, and ServiceNow.
• Back up your communications data to your preferred cloud storage provider like Smarsh, Google Drive, Dropbox, and more.
• Build custom integrations with open APIs.

Analytics

• Review actionable insights for IT and system administrators to facilitate diagnosis and troubleshooting.
• Get monitoring and reporting KPIs for line-of-business managers.
• Access usage data to drive adoption and maximize return on investment.

Video: 1-minute RingCentral MVP Demo

Ready to boost your business? Contact our cloud experts today at 800.787.4848 or jnolte@ctsmd.us.

Jeff Nolte is President and CEO of CTS, a leading Voice and IT services provider based in Millersville, Maryland. He may be reached at (800) 787-4848 or jnolte@ctsmd.us. Visit: www.ctsmd.us.