Making Accessibility the ‘Ethos’ of Baltimore’s Social Services Network

If you’re at Baltimore City Hall and need to access mental health treatment, there are three facilities within a one-mile radius, according to CHARMCare. Seeking transportation to help you get to your destination? CHARMCare can help you find that, as well.

CHARMCare is an open-source directory that guides users to free or low-cost resources in Baltimore. The site is a custom-designed search engine for Baltimore social services that includes info on emergency help, education, food access, employment and legal assistance organizations. Its results can be filtered by proximity and keywords, and a built-in Google Translate function makes the website accessible to a broader group of non-English speakers.

The Baltimore City Health Department (BCHD) originally launched CHARMCare about five years ago. Baltimore custom software firm SmartLogic began working on CHARMCare in December 2019; previously, teams at Code for America and fellow Baltimore dev firm Fearless worked on the project.

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