Introducing new technology often comes in phases. First there’s the smaller-scale experiments that provide lots of learning, and show the way to what works. Another is scaling, which gets it out to lots of people with an eye toward full adoption.

Within the federal government, the authors of a new Day One Project report that was developed in line with the presidential transition see the modernization of government services on this trajectory. And Ann Dunkin and Greg Godbout, who both played key roles in tech transformation during the Obama administration, think there’s a need for more of a move toward scaling the kind of services that are in line with the digital era.

With the need for digitally powered government services that match what people expect in daily life only growing and the government only spending more, change agents have gotten more leeway to test new approaches over the last seven years. But in their report, Dunkin and Godbout point out that these are “small success stories,” and on the whole the government still struggles.

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