Introducing new technology is not just about programming languages and applications, but also skills and culture.

That’s evident in the work of Babila Lima, the director of the Baltimore City Department of General Services’ (DGS) Business Process Improvement Office. He has worked in the city government since the Dixon administration, advocating for innovation and skills development over more than a decade.

The Department of General Services in itself is an arm of the government that manages equipment and buildings for different city agencies, as well as performs administrative tasks. The business process improvement office is Lima’s brainchild, where he has turned civic innovation into his day job.

READ FULL ARTICLE HERE