Imagine being able to answer office calls from any location, using any device…

With CTS-powered Beacon Cloud Voice, busy retailers and offices can have calls rollover to virtual call paths, voice mail and other backup numbers – even a mobile phone – so customers never get a busy signal.

Call Management

Beacon Cloud Voice makes call management easy… Here are some of the many available call management features that will eliminate busy signals:

• No Answer Call Forwarding – Automatically have calls forwarded to an extension, group, or phone number when you do not answer your phone.
• Busy Call Forwarding – Automatically forward calls to an extension, group, or phone number when your phone is busy.
• Voicemail – Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.
• Ring Groups – Enables multiple extensions to be joined as a group, so calls may be routed sequentially or simultaneously to that group.
• Auto Attendant Answering – Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with a predefined menu of options.

Learn more about Beacon Cloud Voice here

With CTS-powered Beacon Cloud Voice your business will never miss a call again. We’ll take care of all the implementation details for you, so contact CTS today: 800.787.4848 or jnolte@ctsmd.us.

Jeff Nolte is President and CEO of CTS, a leading Voice and IT services provider based in Millersville, Maryland. He may be reached at (800) 787-4848 or jnolte@ctsmd.us. Visit: www.ctsmd.us.