Around the docks in Annapolis, boaters Julianne Hemingway and Malcolm Patel often hear similar conversations.

Even as they talk about their voyages out on the water, boaters will be asking each other for recommendations on companies that can fix the problems that arise. After all boats have a lot of different systems. As Patel points out, a 30- to 40-foot boat can have air conditioning and kitchen needs, as well as the engine. And even if nothing goes wrong, there’s a lot of regular maintenance to tend to.

Over eight years for Hemingway, the process of finding maintenance became a frustration point. Boats frequently have problems, yet finding someone to fix it was a process that lacked transparency and consistency.

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