How Baltimore’s ICmed Used Telemedicine to Help NYC’s Frontline Doctors During the COVID-19 Surge

As COVID-19 spread rapidly in New York during the pandemic, hospitals’ intensive care units in New York were met with an influx of patients. In a statement released April 30, Dr. Mona Krouss, patient safety officer at NYC Health + Hospitals, described a situation where hospitals had four to five times the number of patients as usual in the ICU.

While many from outside watched the number of beds and protective supplies closely, those weren’t the only needs inside the hospital. With a surge in patients that needed critical care, hospitals also faced a shortage in specialists in this area.

“The reality is it’s not just a bed situation. There’s this whole issue surrounding the actual clinical staff,” said Anil Kshepakaran, founder and CEO of Baltimore digital health company ICmed. “In some cases, one hospital might have two critical care specialists on staff, if they’re lucky.”

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