Mass Notification systems provide fast delivery and acknowledgment of vital updates to your customers, employees, and other constituents.

From routine billing notices, order status, and appointment reminders to crisis-oriented events such as outages, recalls and emergency response, Mass Notification enables you to deliver timely information to the right people at the right time – all managed from a web admin interface.

Among the Mass Notification tools to help your business stay connected…

• Multiple Channels – Broadcast messages via landline, mobile phone, IP phone, text, email or other customized channels to reach the widest audience.

• Notification – Quickly notify and deploy incident response teams; immediately collaborate and respond to emergency situations with instant live conference calling.

• Site-Specific Alerts – Both emergency and code blue alerts include physical location and site details, in addition to caller information, enabling geographically-dispersed organizations to coordinate in-house first responses for developing situations.

• Pre-Loading – Before an event occurs, prepare pre-recorded or pre-scripted messages; define chains of escalations with first responders; and rapidly notify students, faculty, staff, family, and residents.

• Real-Time – Deliver real-time, personalized and interactive notifications over the user’s channel of choice.

• Reporting – Generate real-time and historical reports of message delivery and confirmation to improve visibility into communication effectiveness.

Today’s Mass Notification systems offer seamless implementation with your organization’s phone system and other communication channels. They not only enable your staff to easily and quickly send alerts in real-time, they even generate text messaging, desktop alerts and phone calls according to different scenarios, helping facilitate instant communications of developing events for key personnel.

Jeff Nolte is President and CEO of CTS, a leading Voice and IT services provider based in Millersville, Maryland. He may be reached at (800) 787-4848 or jnolte@ctsmd.us. Visit: www.ctsmd.us.