WorldHotels is an exclusive group of independent luxury hotels and resorts consisting of over 450 properties across 65 countries. Unifying these diverse operations with technology that streamlines management processes and benefits guests had been a challenge. Until now…

When the organization made the decision to upgrade and centralize their communication systems, they wanted a flexible cloud solution that would retain their existing phone numbers and enable global staff to access the new system around the clock. They also wanted less system equipment in their hotels and needed to improve staff mobility.

After a rigorous procurement process, Mitel’s hospitality cloud solution was selected based on its proven global support, flexibility, cost savings and space savings.

Leveraging the cloud’s inherent ability to customize applications, WorldHotels is now improving the guest experience with…

• Mobile phone integration so guests can connect their devices to their room over Wi-Fi, making guests truly mobile throughout the property.

• A loyalty application that delivers real-time content to guests and helps increase revenue-generating services and activities.

• Guest request management automates and tracks each guest’s needs while facilitating requests that improve services. Integration with wireless handsets and mobile devices improves operational efficiencies.

• A unified messaging application includes such features as multilevel auto-attendant, so guest needs are always satisfied.

• A hospitality application suite centralizes software in the cloud. Hotels can provide applications across all properties without the cost of deploying them to each site.

From ease of check-in to faster room turnaround, hotels are seeking ways to stand out in the vibrant hospitality industry. Success hinges on being able to partner with a communications technology provider who can help build a personalized, efficient and painless guest experience by leveraging the cloud to transform the business.

Jeff Nolte is President and CEO of CTS, a leading Voice and IT services provider based in Millersville, Maryland. He may be reached at (800) 787-4848 or jnolte@ctsmd.us. Visit: www.ctsmd.us.