Residents blast suddenly spiking bills ahead of changes city says will “modernize infrastructure, increase efficiency”

Next Tuesday the new water billing system begins in Baltimore.

Bills will arrive in the mail monthly instead of quarterly, and rates will commence a sharp increase – charges will rise nearly 10% immediately and 33% over the next three years.

But even before it takes effect, the new “smart” BaltiMeter system has triggered a flood of complaints, thanks to final quarterly bills that arrived last month with charges that some customers say are confusing, erroneous and outrageously high.

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