Ever called the Department of Public Works or another agency and been kept on indefinite hold? Or been bounced from place to place? Or treated rudely?
Or ever sent an email to a city bureaucrat that seemed to have been simply ignored?
All that’s supposed to end next month by order of the new city administrator, Christopher J. Shorter.
Shorter has issued a memo directing municipal employees to be more responsive, courteous, civil, respectful and customer-friendly – and said this good behavior must begin by May 3.
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